Privacy Policy

This is placeholder legal text for the ZEROBiE platform - replace it with your reviewed Terms / Privacy copy before public launch.

1. What we collect

Account details (name, email) and the IFC models you upload, which we convert and store to power the 3D viewer. We also keep basic operational logs.

If you use the in-app assistant (Ask ZEROBiE), we keep a question that the user guide could not answer, together with your account, so that the guide can be improved. We keep it for 90 days and then delete it. Conversations with the assistant are not otherwise stored.

2. How we use it

To provide and improve the Service: authenticating you, converting and serving your models, and keeping the platform secure and reliable.

3. Sharing

We do not sell your data. We use processors (e.g. hosting, transactional email) only to operate the Service.

When you use the in-app assistant, the questions and answers of that conversation are sent to Anthropic, which produces the answer. Guide mode does not send your project data. If you enable “Use this project's data”, we also send a limited, read-only snapshot from the selected project you can access: model names and summaries, stored analysis counts, and your authorized workflow queue. On an element-history page, or for an element you have selected in the 3D viewer, the snapshot also includes that Object ID, its recorded identity/name, historical and current finding counts, and up to five current finding titles, IDs, severities and statuses, and a limited listing of that element's recorded attributes, property values and quantities. The IFC ID and the authoring tool's identifier are not sent as such, though a name or property value contains whatever its author wrote in it. Where model search is enabled and a model is selected, a question about that model's elements also sends a count and a limited sample of the matching elements: their Object IDs, classes, names and the matched property value. Raw IFC files and geometry are not sent. Switching project, model or object resets this choice and the conversation. Project questions are not stored in the guide-improvement worklist.

4. Security

Passwords are hashed and sessions are protected. No system is perfectly secure; use a strong, unique password.

5. Your choices

You can delete your models at any time. Contact us to request account deletion.

6. Changes

We may update this policy; we'll revise the date above when we do.